Frequently asked questions to help you buy a voucher, a gift box or an item - MERCURE BALE AEROPORT
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The lucky recipient can then book their dates at our MERCURE BALE AEROPORT establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several options, such as the Gourmet Stay or the Spa Stay, and can be customized to your liking. All our gift boxes are available at our MERCURE BALE AEROPORT establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at MERCURE BALE AEROPORT.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at the MERCURE BALE AEROPORT when placing your online order. Digital delivery is immediate, while mail delivery and on-site pickup depend on the availability and conditions of the MERCURE BALE AEROPORT establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility of offering gourmet, spa, or relaxation stays at our MERCURE BALE AEROPORT establishment.
How do I create a group fund and invite people?
To create a group gift and offer a stay at Mercure Basel Mulhouse Airport, select the dedicated option during your online purchase. You can then invite participants via email or shareable link to contribute together to a personalized gift box at our MERCURE BALE AEROPORT establishment.
How can I choose the amount for a gift card?
To choose the amount for a gift voucher, you can select from the available predefined options, such as the 100€ voucher or a custom amount, directly on our MERCURE BALE AEROPORT website.
How can I log in to my account?
To access your account on our online store, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option. Enjoy our selection of gift boxes to offer a wellness getaway at our MERCURE BALE AEROPORT establishment.
How can I empty my cart?
To empty your gift box basket, go to the top right of the page and click on the basket icon, then on the 'Empty Basket' button. You will then be able to restart your selection of gift boxes for MERCURE BALE AEROPORT.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for a getaway at MERCURE BALE AEROPORT.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at our establishment MERCURE BALE AEROPORT.
How do I purchase or give a gift box?
To offer a gift box from MERCURE BALE AEROPORT, choose your gift box from our gourmet, spa, or relaxation stays, add it to your cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates directly with our establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a free amount or for $100, allowing the recipient to choose among the different experiences offered by MERCURE BALE AEROPORT.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy your stay at MERCURE BALE AEROPORT with amenities such as unlimited access to the Well-Being area or balneotherapy, depending on the chosen gift box.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours for a pleasant experience at our establishment MERCURE BALE AEROPORT.
Is the gift box customer service reachable by phone?
The customer service of MERCURE BALE AEROPORT is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our MERCURE BALE AEROPORT establishment.
Is there an online chat available for questions about gift boxes?
An online chat service is available to answer your questions about gift boxes. The operating hours of this service are specified on the contact page of our establishment MERCURE BALE AEROPORT.
Is there a dedicated customer service for gift boxes?
MERCURE BALE AEROPORT offers a dedicated customer service to answer all your questions about your gift box. You will find useful information and answers to your queries directly on our website or via our online form.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ will guide you on how to use your gift box at MERCURE BALE AEROPORT. You will find information about the stays offered, such as the Gourmet Stay or the Balneo Stay, as well as the validity and terms of use of your gift box.
Is spa access included in my gift box?
Access to the Well-Being area is included in certain gift packages, such as the Gourmet Stay or the Balneo Stay. Check the details of your package to confirm this option at our MERCURE BALE AEROPORT establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other customers of our establishment MERCURE BALE AEROPORT, according to the conditions of your gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of your stay, such as the buffet breakfasts, the 3-course menus excluding drinks, or access to the Well-Being area. This information is valid for our establishment MERCURE BALE AEROPORT.
Is parking included in my gift box?
The parking is not included in the gift boxes offered by the MERCURE BALE AEROPORT establishment.
Is breakfast included in my gift box?
Most of the MERCURE BALE AEROPORT gift boxes include breakfast, such as the Gourmet Stay or the Balneo Stay. Check the details of your gift box to confirm the included services.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Mercure Basel Mulhouse Airport can enjoy special attention, including unlimited access to the Well-Being area and specific services according to the chosen box, such as balneotherapy or gourmet menus, at our MERCURE BALE AEROPORT establishment.
Is a welcome drink included in my gift box?
Your gift box does not include a welcome drink. You can enjoy one at the cockpit bar or during your dinner at the l'Envol restaurant of our MERCURE BALE AEROPORT establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the Spa Terres D'Ailleurs at MERCURE BALE AEROPORT.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in several options, including gourmet stays, spa treatments, or even gift certificates with a customizable amount. Take advantage of this opportunity to offer your colleagues a memorable experience at our MERCURE BALE AEROPORT establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are available in different options, such as the Gourmet Stay or the Balneo Stay, and can be customized to your liking. The gift boxes from MERCURE BALE AEROPORT offer a relaxing and comfortable experience in Alsace.
Do you offer preferential rates for bulk purchases?
Discount rates are available for bulk purchases of gift boxes, with a customized quote based on the volume ordered at our MERCURE BALE AEROPORT establishment.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift sets tailored to your needs, at our MERCURE BALE AEROPORT establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on a gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of our establishment MERCURE BALE AEROPORT.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The evaluation terms are available in the general conditions of your gift box, within our MERCURE BALE AEROPORT establishment.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at the MERCURE BALE AEROPORT establishment.
Is there a dress code for the gift box?
The dress code to enjoy your gift box at MERCURE BALE AEROPORT is generally casual, but it is recommended to check the specific conditions of the establishment for the restaurant and the spa.
From what age can I get a treatment?
To enjoy a treatment in our Well-Being area, the minimum age is generally 16 years. You can then fully enjoy your balneotherapy or relaxation stay at our MERCURE BALE AEROPORT establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can book your dates directly with the MERCURE BALE AEROPORT establishment.
How can one access the hotel from the airport?
Access to the MERCURE BALE AEROPORT hotel from the airport is particularly convenient, thanks to its immediate proximity to Basel-Mulhouse Airport. The establishment is part of the Airport Club Complex in Blotzheim, which also includes a restaurant and a spa, thus offering a complete experience of relaxation and comfort.
Is the establishment accessible to people with reduced mobility?
The MERCURE BALE AEROPORT establishment is equipped to accommodate people with reduced mobility, with adapted facilities to make their stay easier.
Are pets allowed in the establishment?
Pets are accepted at our MERCURE BALE AEROPORT establishment, provided that the specific conditions of the hotel are respected.
Where can I find the menus?
The menus are included in the Gourmet Stay and Privilege Stay packages at MERCURE BALE AEROPORT. Details of the services are available on the sheet of each package.
What are the hours of operation?
The opening hours of MERCURE BALE AEROPORT vary depending on the services. For your gourmet or relaxation stay, you will enjoy the restaurant l'Envol and the bar le cockpit, as well as the Bien-Etre space for moments of relaxation. The complex also includes the Mercure Basel Mulhouse Airport **** hotel and the Adagio Basel Mulhouse Airport ****.
Is there parking available near the establishment?
The Airport Club Complex in Blotzheim, where the Mercure Bâle Mulhouse Aéroport is located, has a nearby parking lot to facilitate your stay. You can thus fully enjoy your getaway in Alsace, with practical and secure access to your vehicle, at our MERCURE BALE AEROPORT establishment.
What are the delivery methods for gift boxes/vouchers?
The MERCURE BALE AEROPORT gift boxes are sent immediately by email in digital format, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes for MERCURE BALE AEROPORT. The lucky recipient will receive their gift box in digital format, which they can then use to book their dates.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and services within our MERCURE BALE AEROPORT establishment.
Is the gift box available in physical format?
The MERCURE BALE AEROPORT gift box is available in physical format, but you can also choose a digital version for immediate delivery. You can customize your box to your liking and benefit from secure payment directly with the MERCURE BALE AEROPORT establishment.
Is the box presented in a neat packaging?
Our gift boxes for Mercure Bâle Mulhouse Aéroport come in an elegant and well-crafted packaging, ready to be given. You can customize your gift box as you wish and send it immediately in digital format, for a simplified gifting experience at MERCURE BALE AEROPORT.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then book their stay dates at Mercure Bâle Mulhouse Aéroport.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format immediately, and the lucky recipient can book their dates at the MERCURE BALE AEROPORT establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes for MERCURE BALE AEROPORT. Shipping costs and delivery times vary depending on the destination, with immediate dispatch in digital format.
What are the delivery times for gift boxes by mail?
The MERCURE BALE AEROPORT gift boxes are sent within 48 hours by mail.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format and the lucky recipient can book their dates at the MERCURE BALE AEROPORT establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates quickly. You receive your gift box directly after your purchase, without any additional delay, at our MERCURE BALE AEROPORT establishment.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and can track its status. Enjoy your experience at MERCURE BALE AEROPORT.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and you pay the best rate directly at the MERCURE BALE AEROPORT establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You will receive your gift box in digital format immediately after your purchase, allowing you to give a gift without waiting. Take advantage of this delivery option to offer a stay at MERCURE BALE AEROPORT.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at MERCURE BALE AEROPORT, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay at the Airport Club Complex in Blotzheim - HOTEL - RESTAURANT - SPA, including the Mercure Basel Mulhouse Airport ****, the Adagio Basel Mulhouse Airport ****, the l'Envol restaurant, the cockpit bar, the Spa Terres D'Ailleurs, in our establishment MERCURE BALE AEROPORT.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. The Airport Club Complex in Blotzheim, which includes the Mercure Basel Mulhouse Airport, offers various stays and services for a relaxing and comfortable experience in Alsace. You can choose from the different options offered by MERCURE BALE AEROPORT.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the establishment's conditions. We invite you to check the terms specified at the time of purchase, at our MERCURE BALE AEROPORT establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the reservation conditions. You can enjoy your stay at MERCURE BALE AEROPORT by choosing from our gift boxes, such as the Gourmet Stay or the Balneo Stay, which include various services for a relaxing moment in Alsace.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the reservation conditions at the time of purchase, at our establishment MERCURE BALE AEROPORT.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking. Enjoy your stay at our MERCURE BALE AEROPORT establishment.
Can I convert my gift box into a gift card?
The MERCURE BALE AEROPORT gift boxes cannot be converted into gift checks. You can use them to book a night in a Privilege Double Room, unlimited access to the Well-Being area, or a 30-minute balneotherapy session, depending on the chosen box.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, MERCURE BALE AEROPORT offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, such as the Gourmet Stay or the Balneo Stay, perfect for special occasions.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. For example, our Gourmet Stay or our Balneo Stay are perfect for relaxing moments for two, while our Open-Amount Gift Voucher allows you to please those you love. Discover our selection to find the ideal offer at MERCURE BALE AEROPORT.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered on our online store are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the MERCURE BALE AEROPORT establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the MERCURE BALE AEROPORT gift boxes are identical to those offered on site, such as a night in a privileged double room, buffet breakfasts, or access to the Well-Being area. You can choose from different options, such as the Gourmet Stay or the Balneo Stay, to please your loved ones.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in our gift boxes can be exchanged based on availability at the time of booking, at our MERCURE BALE AEROPORT establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at MERCURE BALE AEROPORT. The payment is secure and the sending of the gift box in digital format is immediate.
Is online payment secure?
Online payment on our website is fully secured, ensuring the protection of your banking data. This allows you to make your purchase of a gift box at our establishment MERCURE BALE AEROPORT with complete peace of mind.
Is payment via group or shared payment possible?
Payment via group or shared payment is not offered for the MERCURE BALE AEROPORT gift boxes. You can pay for your purchase by credit card, bank transfer, or PayPal according to the options available during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at the Airport Club Complex in Blotzheim, including overnight stays and meals at our MERCURE BALE AEROPORT establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at MERCURE BALE AEROPORT.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You then receive a digital gift box to give to your loved ones, who can book their dates at the MERCURE BALE AEROPORT establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their MERCURE BALE AEROPORT gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for MERCURE BALE AEROPORT gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You keep the history of your orders in your customer account. You will find all the information related to your purchases of gift boxes for MERCURE BALE AEROPORT.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use a credit card, PayPal, Apple Pay, or Google Pay. These options are available to facilitate your purchase of a gift box at MERCURE BALE AEROPORT.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at MERCURE BALE AEROPORT. You can also find it in your customer account on our official website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and the gift box is sent immediately in digital format for quick use at MERCURE BALE AEROPORT.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for MERCURE BALE AEROPORT. Check its validity and usage in the general terms and conditions of our online store.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and the sending of the digital gift box is immediate. Enjoy this experience at our MERCURE BALE AEROPORT establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of our establishment MERCURE BALE AEROPORT.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch at MERCURE BALE AEROPORT.
Can we add options to your gift box offers?
The MERCURE BALE AEROPORT gift boxes can be customized with additional options depending on availability. For example, you can add services like massages or extra meals, subject to confirmation by the establishment.
Do you offer premium packaging for gift boxes sent by mail?
Yes, we offer premium packaging options to enhance your gift set. You can choose the packaging during your online order to give an even more personalized gift at our MERCURE BALE AEROPORT establishment.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The MERCURE BALE AEROPORT gift boxes are available in several formats, including gourmet and spa stays, for an unforgettable experience.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our MERCURE BALE AEROPORT establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your MERCURE BALE AEROPORT paper gift box, a duplicate can be issued subject to availability. We recommend that you keep your gift box safe to avoid any loss.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at MERCURE BALE AEROPORT.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the MERCURE BALE AEROPORT establishment. The offered boxes include stays with access to the Well-Being space, balneotherapy sessions, and gourmet menus for a relaxing experience in Alsace.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the MERCURE BALE AEROPORT gift boxes, as these are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of our establishment MERCURE BALE AEROPORT.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the MERCURE BALE AEROPORT establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased for the MERCURE BALE AEROPORT depends on the specific terms and conditions of this gift box. These terms are available on the gift box description page at the time of your purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We recommend checking the establishment's conditions to find out about possible extension options, at our MERCURE BALE AEROPORT establishment.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the MERCURE BALE AEROPORT establishment.
How can I redeem the cashback?
To use your gift box, simply book directly with the MERCURE BALE AEROPORT establishment and specify that you have a gift box. The recipient can choose their stay dates and enjoy the included services, such as access to the Well-Being area or restaurant menus.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified in the general terms and conditions of our establishment MERCURE BALE AEROPORT.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for MERCURE BALE AEROPORT are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment to enjoy their stay or experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the MERCURE BALE AEROPORT gift boxes. We recommend checking availability during your booking to fully enjoy your stay.
Is booking with a gift box subject to availability?
Your reservation with a gift box at Mercure Basel Mulhouse Airport is subject to the availability of the establishment. To fully enjoy your stay in Alsace, it is advisable to book your dates as soon as possible at our MERCURE BALE AEROPORT.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password and fully enjoy your MERCURE BALE AEROPORT gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at MERCURE BALE AEROPORT, you will need the number of your gift box, which will be requested to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at the MERCURE BALE AEROPORT establishment. To fully enjoy your stay, you will be able to access the Well-Being area of our complex, which includes a spa and relaxation facilities.
Can I use my gift box on holidays?
The use of your gift box at Mercure Basel Mulhouse Airport is possible on public holidays, subject to the establishment's availability. Enjoy your gourmet or relaxing stay at our hotel complex MERCURE BALE AEROPORT.
Can I freely choose my dates with a gift box?
The dates of your stay with a gift box depend on the availability at the MERCURE BALE AEROPORT establishment. You will be able to choose your reservation dates based on the available slots at the hotel.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with the MERCURE BALE AEROPORT establishment. The lucky recipient can book their dates with the establishment and enjoy their stay.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the MERCURE BALE AEROPORT establishment.
Can I make a reservation by email with my gift box?
Email reservation is possible with your gift box at MERCURE BALE AEROPORT.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the MERCURE BALE AEROPORT establishment. This modification is possible for boxes such as the Séjour Gourmand, the Séjour Balnéo, or the Séjour Privilège, among others.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, such as a night in a privileged double room, buffet breakfasts, or access to the Well-Being area. Any additional charges or options, such as menus or additional treatments, are at your expense. The conditions are specified at the time of booking at our MERCURE BALE AEROPORT establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy your stay at our MERCURE BALE AEROPORT establishment.
Can my gift box be used all at once?
Yes, you can use your gift box all at once to enjoy an overnight stay in a privileged double room, buffet breakfasts, and unlimited access to the Well-Being area at MERCURE BALE AEROPORT.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our MERCURE BALE AEROPORT establishment, located in Alsace. You can enjoy our various offers, such as the Gourmet Stay or the Balneo Stay, for a relaxing getaway.
Is my gift box valid in only one establishment?
Your gift box is valid for one night's stay at our MERCURE BALE AEROPORT establishment, as well as for the included services such as breakfasts, menus, or access to the Well-Being area, depending on the type of gift box chosen.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation. The Séjour Privilège box already includes a free upgrade to the privilege category, but other options may be available depending on the conditions of the MERCURE BALE AEROPORT establishment.
Can someone else use my gift box?
The gift box you have received is personal and can only be used by yourself. You can enjoy your stay at our MERCURE BALE AEROPORT establishment, which includes a hotel, a restaurant, and a spa for a complete relaxation experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at MERCURE BALE AEROPORT, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at MERCURE BALE AEROPORT, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For your stay at Mercure Basel Mulhouse Airport, we invite you to check directly with the hotel MERCURE BALE AEROPORT.
How do I proceed with reserving my gift voucher?
To use your gift voucher, book your dates directly with the MERCURE BALE AEROPORT establishment. The recipient can choose from different offers, such as the Gourmet Stay or the Balneo Stay, and enjoy the included services, such as unlimited access to the Well-Being area.
Do I need to create a customer account to purchase a gift box?
To use your gift box at MERCURE BALE AEROPORT, it is not necessary to create a customer account. You can directly book your stay dates with our establishment.
Is my gift card divisible? Can I use it multiple times?
The use of your gift voucher in several installments depends on the availability and reservation conditions of our establishment MERCURE BALE AEROPORT.
What are the check-in and check-out times?
The check-in and check-out times at MERCURE BALE AEROPORT are typically set at 15:00 for check-in and 12:00 for check-out. This information is provided when you book your stay.
What services are included in a gift certificate?
The services included in a MERCURE BALE AEROPORT gift voucher depend on the chosen package. For example, the Gourmet Stay includes one night in a privileged double room, two buffet breakfasts, two three-course menus excluding drinks, and unlimited access to the Well-Being area.
What is the difference between a gift box and a free amount voucher?
A MERCURE BALE AEROPORT gift box offers predefined stays or services, such as an overnight stay with breakfast or access to the spa. On the other hand, a voucher with a free amount allows you to freely choose a service up to the chosen amount, without restrictions.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the conditions of use in our MERCURE BALE AEROPORT establishment.
How do I use a gift box during booking?
To use your gift box at MERCURE BALE AEROPORT, simply mention your unique code during booking. Specific conditions, such as service availability, are detailed at the time of purchase and during booking.
Can the gift box be transferred to a third party?
Yes, the MERCURE BALE AEROPORT gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly in your account after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At MERCURE BALE AEROPORT, you can choose from various gift boxes, such as the Gourmet Stay or the Balneo Stay, to offer an unforgettable experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box for MERCURE BALE AEROPORT, a duplicate or a digital box will be sent to you according to the establishment's conditions.
What is the validity period of a gift box?
The validity period of a gift box for MERCURE BALE AEROPORT is 1 to 3 years depending on the type of box chosen. The Gourmet Stay, Balneo Stay, Privilege Stay, and Relaxation Stay boxes offer a unique experience with various services, ranging from a night in a privilege double room to gastronomic menus and access to the Well-Being area.
Are children allowed?
The Mercure Basel Mulhouse Airport ****, located in the Airport Club Complex in Blotzheim, welcomes children. You can enjoy a family stay at our MERCURE BALE AEROPORT establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the MERCURE BALE AEROPORT gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the establishment's conditions.
Is the spa access private?
Access to the Well-Being area is unlimited for beneficiaries of the Gourmet Stay, Balneo Stay, and Privilege Stay gift boxes at MERCURE BALE AEROPORT.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, gourmet getaways, or wellness experiences at Mercure Bâle Mulhouse Aéroport. You can choose between gourmet, balneo, or relaxation stays, as well as gift vouchers with a free amount or €100. These boxes include services such as nights in a privileged double room, buffet breakfasts, gourmet menus, and access to the Well-Being space, all in our MERCURE BALE AEROPORT establishment.